Tip: If you want to make changes to a known Microsoft account password, see Change your Microsoft account password instead. This step assumes you've tried Step 1: Reset a forgotten Microsoft account password , but your attempt wasn't successful. The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours.
Improve your chances to successfully recover your account by reading through the following guidance first. Important: The account recovery form can only be used if two-step verification isn't turned on.
Before filling out the account recovery form make sure you have a working email that Microsoft can use to communicate with you. It will also help if you fill out the form from a recognized device and location.
You'll need a working email account that you can access. We'll use this account to send you information about your request. You can use any active email account, even one belonging to a friend or relative. If possible, complete the form using a device you previously used to sign into your account and at a location where you commonly use that device and that we'll recognize, such as your home or office.
Account recovery form. Collect as much information as you can about any Microsoft services you may have used with this account. Answer as many questions as you can as thoroughly as possible. You'll be asked questions that are specific to the account you're trying to recover.
If you used the account with any of the products and services below, these are the kinds of things to know:. Check with friends and family that you may have corresponded with from that account for help.
When you enter your email address, keep in mind that some domains may be country specific such as outlook. Is it possible that you moved or changed your name? You'll be asked for the SkypeID or names of contacts on their account. Make sure you get the ID from a console you use a lot. If you recently bought a new one, try to get the hardware ID from your old console. For more information about recovering accounts you use with an Xbox console, see Reset or recover your lost Microsoft account password.
I was asked to send a confirmation to my phone they had on file. I did that. I responded and was asked to send a confirmation code to my email. I did that and entered the code. I was asked to answer a security question. I answered it. At that point, you would think I had done more than enough to prove that I was who I said I was.
I had supplied, not one, not two, but three factors of identification, but this was not enough for Google for some reason. I was asked to enter the most recent password I remembered. I was asked when I first opened my account. I got to the end of the process expecting to be asked for a new password. I was told I was locked out and I would have to make a request to Google to get in.
I followed the procedure, waited for several days a lifetime without access to my email, calendar, documents and I was told I was rejected.
There was nothing in the email about any recourse. This article details troubleshooting steps for how to solve various sign-in issues. Check to ensure your mobile device has a strong network connection, or wait a short while, then try logging in again.
Google : For information on resetting or changing your password, visit the Google Accounts Help Center. Facebook : For information on resetting or changing your password, visit the Facebook Help Center. Please contact us and select "Sign-in Issue" from the dropdown menu for assistance on recovering your email address. Your nickname appears in the bottom left corner of the screen in Map View, or above your Avatar on the Trainer Profile screen. If you happen to find your Trainer nickname, please contact us and select "Sign-in Issue" from the dropdown menu.
Unfortunately, we will not be able to locate your account in our system without either your Trainer nickname or email address.
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